List of Airlines Offering Inflight Wi. Fiimage source joshoakes on flickr. Wi. Fi is everywhere, from cafes to bus stops, trains to airports, it’s a service that people on the go value highly. Unfortunately the Wi. Fi craze hasn’t reached its fullest potential yet. Though frequent fliers have made their pleas to the airlines to offer onboard internet, when the service is available it isn’t always up to par with the tech- savvy traveler’s needs. Even though an increasing amount of airlines like Ryanair (to trial later this year on top business routes), Finnair, Srilankan Airlines, Kuwait Airways, TAAG Angola Airlines, and West. Jet have announced that they’ll soon be implementing Wi. Fi, there’s still a long way to go when it comes to the service, as exorbitant pricing and speeds that would make even a snail yawn are deterring fliers from considering purchasing internet aboard. At the moment only eight airlines offer free inflight Wi. Fi: Emirates, Jet. Blue, Norwegian, Turkish Airlines, Air China, Philippine Airlines, Hong Kong Airlines and Nok Air. Want to know which airlines offer inflight internet access? Here’s the complete list: Aer Lingus. Aircraft: A3. 30 aircraft on all transatlantic routes. Providers: Panasonic Avionics, Aero. Mobile and Deutsche Telekom. Price: Business class passengers – free; 1 hour pass – . Laptop or i. Pad: 9. MB – $2. 2; 1. 9MB – $4. Air. Asia. Aircraft: 4 aircraft currently have the chat wifi service. Provider: ro. KKi wifi service allows passengers to use ro. KKi chats to send text messages over Whatsapp, We. Chat and LINE. Price: RM8 to use ro. KKi Chats. Air Berlin. Aircraft: On 2 A3. Vienna and Stuttgart to Abu Dhabi. Provider: Panasonic. Price: . Up to 3. And more than 1. 00 planes are expected to be equipped by the end of 2. Provider: Gogo. Price: Gogo Unlimited $4. Gogo equipped airlines); Gogo All Day Pass $1. Hour Pass $5 (internet access on any single domestic Gogo equipped flight); The Traveler Pass $3. Gogo equipped airline)Air China. Delta Air Lines as it exists today is the result of numerous mergers over its history. Predecessor carriers forming the current Delta Air Lines include. Gogo is the leading inflight internet and entertainment provider. Find out more about our products and services for both airlines and travelers. A hotspot is a physical location where people may obtain Internet access, typically using Wi-Fi technology, via a wireless local area network (WLAN) using a router. Aircraft: no information. Provider: Current provider not specified. Note: This service is not available on domestic flights in Japan)Provider: On. Qatar Airways to offer GX Aviation in-flight broadband. 02 June 2017: Qatar Airways has become the first Middle East megacarrier to select Inmarsat’s advanced new. KUALA LUMPUR: AirAsia is continuing its expansion in the region to become a truly Asean airline, group chief executive officer Tan Sri Tony Fernandes said. ViaSat in-flight internet is the service that gives you more, with unmatched speed, quality, and affordability so all passengers get access to the REAL internet like. The world is at your fingertips with Qatar Airways' state-of-the-art communication. Stay connected with the OnAir mobile service. Onboard Wi-Fi makes it easy to stay. AIRLINE REVIEW. Economy class seat survey. Flying sardine class you can still stretch your legs. Up on top, things start at the bottom. Who has the widest economy. Air. Price: 5. MB – $6; 1. MB – $1. 2; 2. 0MB – $2. American Airlines. Aircraft: Domestic Wi- Fi is now available on nearly all flights within the US; International Wi- Fi on 7. ER aircraft. To install on 2. Provider: Gogo. Price: Domestic flights Wi. Fi prices: All Day Pass $1. AA/US Airways flights); The Traveler Pass $3. AA/US Airways flights); International flights Wi. Fi prices: 2 Hour Pass $1. Hour Pass $1. 7, Duration of Flight Pass $1. Book flights with AAANAAircraft: Designated international flights using B7. ER and B7. 67- 3. ER aircraft. Will be gradually installed to all B7. ER and a part of B7. ER aircraft by the end of March, 2. Provider: On. Air. Price: 5. MB for $6. USD; 1. 0MB for $1. USD; 2. 0MB for $2. USDBritish Airways. Aircraft: On one 7. Club World London City flight route (direct flights between New York JFK and London City airports)Provider: T- Mobile. Price: . On select DC9 and B7. On US Domestic flights only. Provider: Delta Connect & Gogo. Delta will be providing Gogo’s new 2ku satellite service on long haul domestic flights and in 2. Price: New 2ku satellite service: TBA. Mobile Pass starting at $1. Gogo Unlimited $4. Gogo equipped airlines); Gogo All Day Pass $1. The Traveler Pass $3. Gogo equipped airline); Delta Annual Pass $4. Egypt Air. Aircraft: On selected A3. Provider: On. Air. Price: 2 price packages available based on time and usage. Emirates. Aircraft: On about 6. A3. 80s and some B7. Provider: On. Air. Price: 1. 0MB free in all classes on A3. MB available for purchase starting at USD 1 on select A3. B7. 77 aircraft that do not offer free wifi. Etihad. Aircraft: Airbus A3. Wi. Fi by end of 2. Provider: Wi- Fly. Price: 2. 4- hour pass $2. Free for Etihad’s Diamond First Class passengers. EVA Air. Aircraft: On selected B7. ER aircraft. Provider: Sky Wi- Fi provided by Deutsche Telekom. Price: 1. 1. 9. 5 USD for 1 hour; 1. USD for 3 hours; 2. USD for 2. 4 hours. Finnair. Aircraft: To launch during end of 2. Airbus A3. 50. Airbus A3. The Wi- Fi installation is estimated to be completed by 2. Provider: TBDPrice: TBDFrontier Airlines. Aircraft: Embraer 1. Provider: Gogo. Price: Gogo Unlimited $4. Gogo equipped airlines); Gogo All Day Pass $1. Hour Pass $5 (internet access on any single domestic Gogo equipped flight); The Traveler Pass $3. Gogo equipped airline)Garuda Indonesia. Aircraft: B7. 77- 3. ER and Airbus 3. 30- 2. Provider: On. Air. Price: Aboard B7. ER – Executive Class & Economy Class passengers: $1. First Class passengers: free. Aboard Airbus 3. 30- 2. Executive Class & Economy Class passengers: mobile $2. MB/1. 0MB); laptop $9. MB/2. 5MB). First Class passengers: free. GOL Linhas Aereas Inteligentes. Aircraft: TBA mid- 2. Provider: Gogo. Price: TBAGulf Air. Aircraft: no information. Provider: Panasonic. Price: Unlimited MB $1. BHD 6 per hour ; Unlimited MB $3. BHD 1. 1 for 2. 4 hours. Hong. Kong Airlines. Aircraft: All Airbus A3. Provider: On. Air. Price: Free. Iberia. Aircraft: Onboard transatlantic routes between Europe and the Americas (By 2. Mobile On. Air and Internet On. Air will be installed on 2. Iberia A3. 30s and A3. Provider: On. Air. Price: Smartphones and tablets: 4. MB for $4. 9. 5 or 2. MB for $1. 9. 9. 5. To be installed across entire fleet by the beginning of 2. Provider: Row. 44. Price: Economy class: Exact pricing TBA. Saga Class passengers and Saga Gold members: Free. JALRoutes: JAL SKY Wi- Fi available on select routes: Tokyo(Narita) – New York(JL0. Chicago/Los Angeles/Frankfurt/Jakarta(JL7. Tokyo(Haneda) – London/Paris(JL0. Sydney – Tokyo (Boeing 7. Provider: T- Mobile. Price: 1 hour – $1. Jet. Blue. Aircraft: limited number of Jet. Blue aircraft – available on all A3. A3. 20 and E1. 90. Provider: Live. TVPrice: Simply Surf basic version: Free; Fly- Fi Plus: $9/hour streaming. Lufthansa. Aircraft: all long haul fleet aircraft except A3. Boeing 7. 47- 8 (A3. Lufthansa Fly. Net Wi. Fi)Provider: Panasonic. Price: Hot. Spot Pass Sky 1 hour: . You can use a credit card to purchase in the portal. Mango Airlines. Aircraft: All. Provider: G- Connect. Price: 3. 0MB R 2. MB R 4. 9. 0. 0Nok Air. Aircraft: On one Boeing 7. Nok Bussarakam) and progressively across entire fleet of 7. Provider: Thaicom PLCPrice: Free. Norwegian. Aircraft: 6. Boeing 7. 37- 8. 00 (flights within Europe short & medium- haul). Currently not offering Wi. Fi on its long- haul flights. Provider: Row. 44. Price: Free. Oman Air. Aircraft: Airbus A3. Provider: On. Air. Price: On smartphone $5- 1. Laptops/in- flight entertainment screen $1. Philippine Airlines (PAL)Aircraft: Boeing 7. London to Manila and Manila to London), A3. A3. 40s. Provider: On. Air. Price: Free. Qatar Airways. Aircraft: Inflight mobile services available on select A3. A3. 20, A3. 21 & all B7. B7. 87 aircraft. To be implemented on A3. Provider: On. Air. Price: Prices depends on the passenger’s network provider’s international roaming charges. Ryanair. Aircraft: To trial on top business routes later this year. Provider: unknown. Price: TBD. However, may be free for e- mail access only. SASAircraft: On select Boeing 7. Europe)Provider: Panasonic. Price: SAS Go passengers: . SAS Plus & Euro. Bonus members: Free. Saudia. Aircraft: Airbus A3. Boeing 7. 77- 3. 00. ER)Provider: On. Air. Price: Prices depends on the passenger’s network provider’s international roaming charges. Singapore Airlines. Aircraft: Progressively made available on A3. Boeing 7. 77- 3. 00. ERProvider: On. Air or Panasonic. Price: Depends on time or MB usage. Southwest Airlines. Aircraft: Progressively across entire fleet. Provider: Row 4. 4Price: $8 all day, per device. TAMAircraft: select Airbus A3. A3. 20, A3. 21 on domestic flights within Brazil. Provider: On. Air. Price: Prices depends on the passenger’s network provider’s international roaming charges. TAP Portugal. Aircraft: A3. Pedro Nunes, Vasco da Gama, Jo. On routes between Europe and North and South America. Provider: On. Air. Price: 4. MB . Business Class passengers: Free 3- month trial. Transaero. Aircraft: Transaero Connect is available on 1. Boeing 7. 47- 4. 00 and 5 Boeing 7. Also available on 2 medium- haul Boeing 7. Classic (for corporate flights). To be installed during 2. Boeing 7. 77- 2. 00 and Boeing 7. Provider: Panasonic. Price: Long- haul flights – RUB 8. RUB 4. 00/hour. Medium- haul flights – RUB 6. RUB 3. 00/hour. Turkish Airlines. Aircraft: On some B7. ERs and progressively on A3. Provider: Panasonic. Price: Free for business travelers during an introductory period. United. Aircraft: All Boeing 7. New York (JFK) and both Los Angeles (LAX) and San Francisco (SFO). All A3. 19 and A3. And progressively across rest of entire fleet. Provider: Gogo. Price: Unlimited access on United flights $1. Gogo Unlimited $4. Gogo equipped airlines); Gogo All Day Pass $1. Hour Pass $5 (internet access on any single domestic Gogo equipped flight); The Traveler Pass $3. Gogo equipped airline). Book flights with United. US Airways. Aircraft: Airbus A3. A3. 20, A3. 19 and Embraer 1. Only available on flights within the continental US. Provider: Gogo. Price: All Day Pass $1. AA/US Airways flights); The Traveler Pass $3. AA/US Airways flights)Vietnam Airlines. Aircraft: To provide international and domestic inflight wifi by May 2. Boeing 7. 87 and Airbus A3. Provider: Gogo. Price: TBD. Estimated at $1. 5- $2. Virgin America. Aircraft: Entire fleet (US domestic flights only, coverage does not extend 1. US border)Provider: Gogo. Price: 3. 0- minute session $2; Gogo Unlimited $4. Gogo equipped airlines); Gogo All Day Pass $1. Hour Pass $5 (internet access on any single domestic Gogo equipped flight); The Traveler Pass $3. Gogo equipped airline)Vueling. Aircraft: Airbus 3. Providers: Telef. Service with KA- SAT satellite. Price: TBAWest. Jet. Aircraft: TBAProvider: Panasonic. Airline. Trends » AIRLINE STAFF / CREW images by Paddle. Your. Own. Kanoo. April 2. 01. 7 . Meanwhile, casual dining restaurant chains and airport F& B operators now let customers place their orders themselves, either via a tablet provided by the restaurant or via an app on their own smartphone. Now the airline industry is taking its first steps in this digitally- enabled F& B service. Besides the handful or airlines – including Air New Zealand, Japan Airlines, Fly. Dubai and Virgin America – that allow passengers to place orders via the in- seat IFE system, Emirates has recently issued so- called . Each order is then prepared immediately making service faster, more efficient and more personal,” said Terry Daly, Divisional Senior Vice President, Service Delivery at Emirates. As Australian Business Traveller rightly puts it: “With as many as 7. Emirates A3. 80, the technology is proving to be a significant time- saver in keeping those premium passengers feed and watered – as well as ensuring what they’re served is precisely what they ordered, without slip- ups.” Read full article »By Raymond Kollau, airlinetrends. June 2. 01. 6 . Once the journey has ended, customers also receive an email request to evaluate their journey. All surveys are available in five languages: English, Sinhala, Tamil, Chinese and Japanese. The passenger feedback which was initially gathered through a paper- based system has evolved gradually and the airline has now developed a full- fledged system where they could amass the treasured thoughts of passengers via digital media. Feedback data combines a full set of passenger profiles such as name, gender, ethnicity, travel preferences and their service aspirations with flight information into a data warehouse which further enables Sri. Lankan to create a rich set of analytics, identify trends and strengthen customer relationships.“Today we are serving an informed, tech savvy, demanding customer. We understand the service expectation can be delivered by working smart. We recognise that technology can bring the speed and sophistication to serve today’s customer,” says Mr Chanaka Olagama, Head of Cabin Services, Sri. Lankan Airlines. Real- time alerts. To ensure prompt responsiveness to service interruptions and critical issues which affect passenger satisfaction, real time alerts for immediate service recovery or negative feedback from passengers are sent to the supervisor of each customer touch point via text messages. Additionally, live dashboards display the overall mood of customers through color- coded cards which reflect passenger satisfaction ratings, based on feedback received. Read full article »Airline. Trends has an extensive knowledge of developments in the airline industry. Their trend presentations provided high quality output that played a significant contribution to our marketing strategy. Netflix and Amazon inflight streaming deals are further proof of an IFEC revolution. By enabling passengers to stream content from Netflix and Amazon Prime onboard respectively Virgin America and Jet. Blue, satellite company Via. Sat is also putting pressure on the current IFE content supply chain. Via. Sat’s Don Buchman explained: “There was evolution happening and now it’s revolution. It’s similar to how the i. Phone changed the mobile market. Amazon and Netflix are not traditional IFE players, but things are changing.” Read article »2. Ryanair wants to become the . Says Ryanair CEO Michael O’Leary, “We now have an opportunity with the new website to build Ryanair. Amazon for travel in Europe.” Read article »3. KLM’s Happy Flow shows the future of the airport passenger process. KLM’s . Read article »4. Finnair’s new A3. Finnair has been the first European airline to take delivery of the A3. Read article »5. Read article »6. TUI lets passengers order F& B and duty free inflight via their own devices. Netherlands- based leisure carrier Arke (part of the TUI Group) has launched a trial in which passengers can use their own devices to order beverages, snacks and duty free items. Cabin crew receive the orders made by passengers on their tablet devices. Read article »7. Transavia lets passengers download IFE content to their own devices pre- flight. Transavia allows passengers to download movies and TV programmes to their own electronic devices before their flight. As soon as the passenger boards the aircraft, the pre- downloaded content is activated and it is then automatically deleted at the end of the journey. Read article »8. Pre- ordering of food and beverages is getting more popular with airlines and airports. In today’s always- on, on- demand economy the notion of pre- ordering food and beverages has evolved from a rather dull thing to do towards a smart move that is about convenience and getting the things you way you want. Examples from forward- looking airlines and airport F& B outlets. Read article »9. China Eastern trials . Read article »1. 0. Air New Zealand lounge guests can order their favourite coffee via their smartphone. Taking a cue from Starbuck’s , Air New Zealand now lets flyers order barista- made coffee via its smartphone app the minute they walk into one of the airline’s Koru Clubs around New Zealand. Read article »By Raymond Kollau, airlinetrends. September 2. 01. 5 . Taking a cue from Disney’s . The high- tech bracelets replace a paper system and aim to provide parents with more peace of mind, as they will be able to receive real- time information on where their child is during the journey. How it works: According to the NZ Herald, unaccompanied minors will be offered a silicon wrist band in the colour of their choice which contains a chip that connects to a mobile application. The app will allow Air New Zealand employees to easily identify the child and send intermittent text messages to parents and family of the child, notifying them where their child is in the flight process and how they are doing. Read full article » By Kai- Chin Shih, > talkairlines. February 2. 01. 5 . The airline is not using the seat back IFE system, though, but has partnered with Microsoft to develop an airline- specific version of Microsoft’s . IPAs are software programs that can complete tasks assigned by the user or provide answers to users’ questions. Currently, the most widely known IPA is Apple’s Siri, which uses voice recognition to send messages, make calls and obtain answers to simple questions, such as those related to the weather and historical facts, on behalf of users. Microsoft also has developed its own IPAs, respectively called Cortana and Xiao. Ice. While Cortana provides functions similar to that of Siri and can only be accessed through Windows- based devices, Xiao. Ice has been developed to be used on social media sites such as Sina Weibo, can be used virtually anywhere. Xiao. Ice learns from not only past conversations with the user but also those from all around China. With these resources, it can engage in very life- like conversations and has a bit of a funny character of its own. Read full article »By Raymond Kollau, airlinetrends. November 2. 01. 4 . In a response, the airline industry is among the most pro- active sectors that monitor the online conversation. Furthermore, instead of just waiting for passengers to share their experiences (both good and bad) online, several airlines have also started to encourage passengers to provide their feedback about the service they encounter in real- time. KLM, Singapore Changi. For example, KLM has launched a mobile app that allows the airline’s passengers to give real- time feedback on how they perceived their experience at the airport. After downloading the KLM Feedback app, passengers first choose the airport they are currently at and then choose the area (check- in, lounge, boarding, arrival) and sub- area they want to rate. The rating consists of simply tapping a . Passengers can rate frontline service staff or the level of cleanliness on a five- point scale using interactive touchscreens. They can also indicate what they like or dislike. Turkish Airlines. Another recent example comes from Turkish Airlines, which last month implemented a customer satisfaction measurement system at its . The welcome screen also shows the name of the serving agent and asks passengers to rate the service. Passengers can start the survey themselves by touching the sceen or alternatively a rating screen appears automatically when the check- in process is finished. Read full article »By Raymond Kollau, airlinetrends. November 2. 01. 4 . In the past months, the airline has set up a dedicated . The team uses all available information like seat number, phone numbers and public social media details to reunite passengers with their belongings a. And last month KLM took its social media- based customer service to another level with a bold campaign called #Happy. To. Help. During five days, a dedicated team scanned social media for any passenger facing travel woes throughout the world, and responded with real- time answers and support. Cover Greetings. Showing the sheer diversity of stories of passengers travelling on the same aircraft on a given day, KLM’s latest effort is called . KLM together with Amsterdam. Schiphol. Airport worked together to ensure that the personal message was placed on the right seat in the aircraft. This made for an unexpected and touching moment for the passengers who boarded the plane as they saw a headrest cover made especially for them. The moving video showing the cover greetings and passenger’s responses can be watched online and is also currently played on a large, centrally located, screen at Amsterdam Schiphol Airport. Although the stunt took place on a single day, involving passengers from three different flights, the airline says it might develop . We are always inspired by the latest innovations featured in the newsletter and for example use it as input for our brainstorming sessions.
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